FAQ — Reform Pilates Studio
Still wondering about something? Reach out — we’re here for you.
Grippy socks are required for all Reformer classes for hygiene and safety. You’re welcome to bring your own, or purchase a pair at the studio. Comfortable activewear that allows free movement is recommended.
Please arrive 5–10 minutes before class so you can settle in and prepare your Reformer. Doors close promptly at class start time to ensure a focused experience.
If you’re brand new, we recommend starting with our Beginner Reformer class to learn the basics, set-up, and key technique cues at a comfortable pace. Once you feel confident, you’re welcome to join our Open-Level Reformer classes, where the instructor tailors exercises and spring resistance to your level and needs. When you’re ready for more challenge and flow, you can move up to Signature classes.
Both classes offer a full-body workout designed to strengthen, lengthen, and energize.
The difference lies in the style and pace:
Open-Level Reform — Designed for all experience levels, but don’t be misled by the name — it’s a dynamic, full-body session that builds deep strength, control, and precision. Exercises are adapted to each participant, ensuring everyone feels challenged.
Signature Reform — A more progressive and flowing sequence, blending strength and endurance work with creative transitions. Expect a continuous rhythm, deep burn, and energizing finish.
Each class is 50 minutes, allowing time for setup and transitions.
Bookings are made through our Glofox app or directly on our Schedule page. Simply create an account, choose your class, and confirm your spot. Class packs are personal and non-transferrable – each attendee must book with their own account and credits.
We accept all major credit and debit cards.
You can purchase single sessions and class packs online or at the studio.
Sports benefits accepted (Epassi, Edenred, Smartum): select us as the Provider in the app, pay for a class pack, then email us with your name/email for credit activation. Not valid for memberships.
Please note: Cash payments are not accepted.
Yes — cancellations are allowed up to 12 hours before class without charge. Late cancellations or no-shows will be charged as a used session from your pack. Please cancel the reservation directly on your profile, under Bookings. Find the reservation you want to cancel, and click on Cancel button. Cancellations cannot be processed via email or socal media.
We’re sorry you are dealing with that. To keep things fair for all clients and to cover our instructors’ time, we apply the 12-hour cancellation policy consistently. Cancellation within 12 hours and no-shows are charged and we’re unable to make exceptions.
You can join the waiting list via the booking system. If a spot opens up, you’ll receive an automatic notification and can confirm your place.
Classes are primarily taught in English, with occasional Finnish guidance depending on the instructor and group.
We offer class pack extensions: 1 week for 6€ or 2 weeks for 10€. Please contact us via email if you’d like to extend your pack.
Yes. Membership freezes are available for travel or illness. You can freeze for 2–4 weeks at a time (max 4 weeks per 6 months). We offer one free freeze per year; additional freezes are 10€ per freeze. Please email us to arrange your freeze.
We don’t freeze class packs, but we do offer extensions: 1 week (6€) or 2 weeks (10€). Please email us to request an extension.
